Outgrown Klaviyo (or our current email/SMS tool)
Same team, same budget, a platform that finally keeps up
DTCHQ gives ecommerce brands an all-in-one retention marketing setup plus a forward-deployed marketer, so the people already on your team can do more without new headcount.
The problem
A fragmented stack, a fragmented view of the customer
Email lives in one tool, SMS in another, loyalty somewhere else entirely. Teams end up stacking exclusions and workarounds just to avoid sending the wrong message twice, and no one has a single, trustworthy view of what a customer actually did.
What we hear from brands
Expensive, fragmented stack with minimal personalization and no A/B testing, says an indoor-gardening brand on a legacy tool plus a loyalty add-on
Segmentation and SMS alignment insufficient, the tools prevent unified customer journeys and deep personalization, says a home-lighting brand
Flows only cover basic cart and browse abandonment, email performance declining amid fierce competition, says an independent fragrance boutique
The new way
A forward-deployed marketer who manages 15 accounts, not 60
Most vendors spread a support rep across 60 or more customers. DTCHQ caps each forward-deployed marketer at around 15 accounts, with a 5-minute live chat response time and weekly strategy sessions, so the person helping you actually knows your business.
+56.6%
in online revenue year-over-year
+111.7%
in online order volume year-over-year
25 hours
of marketing team time saved per month, on average across customers
How it works
Three questions the migration answers first
What has to move
Customer records, order history, and the programs currently running are inventoried before anything is rebuilt.
What can be improved on the way
A rebuild is the cheapest moment to fix the flows nobody liked, so those get reworked rather than copied.
When you send from the new system
You pick the date. Sending moves channel by channel and the old tools stay up behind it.
The platform
What the platform knows about a shopper
Orders, browsing, campaign response, and offline touchpoints land in the same profile as they happen. Nothing waits for an overnight job, so the segment a campaign uses is the state of the customer right now.
Your forward-deployed marketer
The forward-deployed marketer model, explained plainly
Rather than a support rep who reacts to tickets, your DTCHQ forward-deployed marketer proactively builds your strategy, sets up your flows, and runs your tests. It is included at no extra cost, with a shared Slack channel for anything in between.
Done-for-you strategy, flows, and A/B tests
Shared Slack channel for direct access
Included with every subscription
Replace your stack
Three to five tools doing the same job, badly
Most brands auditing their stack find three to five tools with overlapping functions and no shared data. DTCHQ is built to absorb that overlap into native modules for email, SMS, loyalty, on-site personalization, and recommendations.
Replaces
Klaviyo
Attentive
Yotpo
Rebuy
Segment
Everything is on the site, including the boring parts
What is included, what it replaces, and how the migration runs. No form in the way.